Frequently Asked Questions
New Account and Personal Information
If you wish to open account as our Premium VIP guests and be traded by our GFX Portfolio Manager (PM), please contact us via [email protected] for more details
Step 1. Fill out our GFX Account Agreement (hardcopies x2) and agree to our terms and conditions.
Step 2. Produce one valid (not expired) Government Issued Picture ID document. For example: National ID Card (both front and back side) or your Passport.
Upon successful verification of your documents and funded your account, you will be entitled to full access to functional GFX MT4 platform facility. Download MT4 platform for your desktop here.
For more information click here
MONEY OPERATION DEPOSIT
To ensure we received your deposit, you will need to take note of the Transaction/Payment Reference number and email these information to [email protected] with your Full Name, and the MT4 account number to be deposited.
GFX only accepts deposits in USD.
MONEY OPERATION WITHDRAWAL
LIVE TRADING RELATED
More information on the MT4 trading platform can be found here.
Please be advised that leverage availability differs depending on your account type. Refer here for more details.
GFX offers fixed variable spread for all our trading accounts to ensure clients gets competitive and active prices.
Yes, GFX allows our clients to adopt any trading strategy so long as there is sufficient liquidity to do so. Please refer to our Order Execution Policy here.
Operating systems: Windows XP/Vista/Seven
Processor: 1.5 GHZ
RAM: 1 GB
Broad band internet connection
Recommended requirements by GFX is as below:
Operating systems: Windows Vista/XP/Seven
Processor: 2 GHZ or higher
RAM: 2 GB or more
Stable Broad band internet connection
The above recommendations only serve as a general guideline on the system requirements to run MetaTrader 4. Clients are strongly recommended to use a fast and stable internet connection to avoid technical problems that might arise from poor internet connection.
Please note that some of the indicators and templates might be limited on mobile device and tablet PC. To overcome this, you may need to use VPS server with a remote desktop program running to access the full functional MT4.
More information regarding our trading platforms can be found
Upon successful login, you are reminded to change your password to your liking by going to Tools > Options. It is located in the Menu Tab at the top left corner of your MT4 platform terminal. We advise you to change/update your password on a regular basis to protect your interest.
If you could not find the Terminal Window, please follow the following steps: Click View>Terminal. Right click in the “Account History” tab and choose All History to view all past transactions.
If you could not find the Terminal Window, please follow the following steps: Press View>Terminal
1.Close GFX MetaTrader 4 Platform
Copy the desired custom indicator into Programs > Metatrader4> Experts>Indicators
2.Restart GFX MetaTrader 4 Platform. The custom indicator can be inserted by clicking on Insert> Indicators >Custom.