Frequently Asked Questions

Trading Related
New Account and Personal Information

 
GFX offers two types of account; GFX PRO and GFX Fixed.
The minimum deposit for PRO account is US$100 (One Hundred USD Dollars) only.
If you wish to open account as our Premium VIP guests and be traded by our GFX Portfolio Manager (PM), please contact us via [email protected] for more details
To open and activate a LIVE account, follow 2 simple steps:

Step 1. Fill out our GFX Account Agreement (hardcopies x2) and agree to our terms and conditions.

Step 2. Produce one valid (not expired) Government Issued Picture ID document. For example: National ID Card (both front and back side) or your Passport.

Upon successful verification of your documents and funded your account, you will be entitled to full access to functional GFX MT4 platform facility. Download MT4 platform for your desktop here.

GFX provides leverage up to 1:200 depending on the account type.
For more information click here

MONEY OPERATION DEPOSIT

GFX offers 2 payment systems:

To ensure we received your deposit, you will need to take note of the Transaction/Payment Reference number and email these information to [email protected] with your Full Name, and the MT4 account number to be deposited.

GFX only accepts deposits in USD.

GFX only accepts deposits in USD.

MONEY OPERATION WITHDRAWAL

To request for a fund withdrawal, please complete your withdrawal form and submit to our company for approval.

LIVE TRADING RELATED

MetaTrader 4, developed by MetaQuotes Software Corporation, is an electronic trading platform widely used for online retail foreign exchange trading. It provides various tools for price analysis, simplified trade order and execution procedures for the traders and is by far the most popular electronic trading platform in the world.

More information on the MT4 trading platform can be found here.

Leverage is the usage borrowed capital (margin) to increase the potential return of an investment. GFX offers leverage up to 1:200 to our clients.

Please be advised that leverage availability differs depending on your account type. Refer here for more details.

The minimum contract or lot size offered by GFX is either 0.1 (Mini) or 1.0 (Standard) Lot.
GFX offers fixed or variable spreads for all our trading accounts to ensure clients gets competitive and active prices.

GFX offers fixed variable spread for all our trading accounts to ensure clients gets competitive and active prices.

GFX offers 36 currency pairs, Gold, Crude Oil and Index trading. We are going to introduce CFD (Contract For Differences) in the future.
No, you can’t change as it is fixed at US Dollar currency for all accounts.
Yes, GFX allows our clients to hedge any or all of their positions so long as there is sufficient liquidity to do so.
Yes, GFX allows our clients to adopt any trading strategy so long as there is sufficient liquidity to do so.

Yes, GFX allows our clients to adopt any trading strategy so long as there is sufficient liquidity to do so. Please refer to our Order Execution Policy here.

No, GFX does not provide trading signals for clients but we do provide the market insights, News and analysis and visual tools via our GFX Traders Academy portal.
The minimum system requirement to run the MT4 platform is as below:
Operating systems: Windows XP/Vista/Seven
Processor: 1.5 GHZ
RAM: 1 GB
Broad band internet connection

Recommended requirements by GFX is as below:
Operating systems: Windows Vista/XP/Seven
Processor: 2 GHZ or higher
RAM: 2 GB or more
Stable Broad band internet connection

The above recommendations only serve as a general guideline on the system requirements to run MetaTrader 4. Clients are strongly recommended to use a fast and stable internet connection to avoid technical problems that might arise from poor internet connection.

Yes, you can trade on your smartphone such as iPhone, Android, Windows Mobile phone and tablet PC such as the iPad, Android tablet, and Windows tablet through apps downloadable online.

Please note that some of the indicators and templates might be limited on mobile device and tablet PC. To overcome this, you may need to use VPS server with a remote desktop program running to access the full functional MT4.

More information regarding our trading platforms can be found

Android
iOS

You can request a password reset by sending an email (the same email during contract opening) with a valid Identification document(s) to [email protected]

Upon successful login, you are reminded to change your password to your liking by going to Tools > Options. It is located in the Menu Tab at the top left corner of your MT4 platform terminal. We advise you to change/update your password on a regular basis to protect your interest.

Past transaction history in MetaTrader 4 can be found in the “Account History” Tab in the Terminal Window.

If you could not find the Terminal Window, please follow the following steps: Click View>Terminal. Right click in the “Account History” tab and choose All History to view all past transactions.

You can find your current balance, margin, free margin, equity, and profit or loss in Terminal window in the MetaTrader4 platform.

If you could not find the Terminal Window, please follow the following steps: Press View>Terminal

Basic indicators offered in MetaTrader 4 can be added by clicking on Insert> Indicators.
Custom indicators can be added into our trading platform by following the steps below:

1.Close GFX MetaTrader 4 Platform
Copy the desired custom indicator into Programs > Metatrader4> Experts>Indicators

2.Restart GFX MetaTrader 4 Platform. The custom indicator can be inserted by clicking on Insert> Indicators >Custom.